Technical Support

To place an order, go to our course catalog page.

Find the course you want to purchase and click on it.

If you are purchasing the course for someone else, click the group registration button and choose the number of people that will be taking the course before you add it to you cart. If you are purchasing it just for yourself, then click the Individual box.

Add the course to your cart.

If you have other courses you want to purchase, head back to the course catalog page and repeat the process.

Once you have all the courses you want to purchase, view your cart.

If everything looks ok, click the proceed to checkout button.

You’ll create a username and password for our site on the checkout page.

This is no problem. This sometimes happens (no need to get into the technicalities). Just remove the courses you don’t want. You can either click the red X or update the quantity. Then click Update Quantity.

To place an order, go to our course catalog page.

Find the course you want to purchase and click on it.

If you are purchasing the course for someone else, click the group registration button and choose the number of people that will be taking the course before you add it to you cart. If you are purchasing it just for yourself, then click the Individual box.

Add the course to your cart.

If you have other courses you want to purchase, head back to the course catalog page and repeat the process.

Once you have all the courses you want to purchase, view your cart.

If everything looks ok, click the proceed to checkout button.

You’ll create a username and password for our site on the checkout page.

This could happen for a few reasons:

• It’s possible that you added the class to your cart on OCCRRA and were redirected to the Learning Professor website to pay for the class, but never completed the class. In this case, OCCRRA would have no way of knowing that you didn’t pay for the class yet, and you would still be on the roster. In order to access the class, you would need to pay for the class. You can access instructions on purchasing a class here. Unfortunately I do not offer free classes at this time.
• It’s possible that someone else bought the class for you, and the class has not been transferred over to your name. There are a lot of reasons this happens and it’s not worth going into all the technical stuff about this….but if this is the case and you know the class was already paid for, just send me an email or contact me through the chat feature and I’ll look into it and take care of it.

The group registration instructions can help you. Here are a few tips:

• On the course catalog page, check the group registration button…..even if you are only buying it for one person. Tell me how many people are going to be taking this course.

• Then click Add to Cart.

• Repeat the process to add more courses to your cart. When you have all the courses you want in your cart, (you can buy multiple courses for multiple staff members), view your cart.

• The course must say Group Registration under the product description or you will not be able to enroll your staff and will have to ask us to do it for you. If it doesn’t say group, then delete the course and go back to the catalog and add it again. Notice in the example below, the Empathy course doesn’t have group but the other two do.

• If everything looks ok, proceed to checkout. If there is something in your cart you do not want, click the X or update the quantity.

• When you get to the checkout page, all of the billing information (name, email address, username, and password) should be about the PERSON PLACING THE ORDER – not your staff member or the person whose name is on the credit card. It should be the person I would talk to if I have a question. This will become your account to manage.

• In the Participant Info area, Mark the box that says you are purchasing the class for someone else. Enter the people your are buying the class for in the  box. This helps us to ensure that we assign the right credit! It is helpful to have their OPIN number if they are in Ohio. If you have more than one person or more than one class, please tell us who is getting each class.

• After you complete the purchase process, finish the group registration process to create an account for your staff member. Directions for doing this are on the handout above and are outlined below. This is what will give each staff member an account, access to the course, and will send them an email with their username and password.

• Go to Manage Group Registration. You will only have access to this area if you chose Group when you added the class to your cart. If you forgot to do that, you’ll have to contact me to complete the process for you.

• All of the classes you purchase using the Group option will appear in a drop down list. You may need to select the arrow to see all of your classes. Choose the correct class.

• Scroll to the bottom of the page. Enter the participant’s first and last name and email address. Click Add user.

• Make sure you see a green confirmation at the top.

• Repeat this process for other participants.

The group registration instructions can help you. Here are a few tips:

• Each person needs to have his/her own course.

• On the course catalog page, check the group registration button…..even if you are only buying it for one person. Tell me how many people are going to be taking this course.

• Then click Add to Cart.

• Repeat the process to add more courses to your cart. When you have all the courses you want in your cart, (you can buy multiple courses for multiple staff members), view your cart.

• The course must say Group Registration under the product description or you will not be able to enroll your staff and will have to ask us to do it for you. If it doesn’t say group, then delete the course and go back to the catalog and add it again. Notice in the example below, the Empathy course doesn’t have group but the other two do.

• If everything looks ok, proceed to checkout. If there is something in your cart you do not want, click the X or update the quantity.

• When you get to the checkout page, all of the billing information (name, email address, username, and password) should be about the PERSON PLACING THE ORDER – not your staff member or the person whose name is on the credit card. It should be the person I would talk to if I have a question. This will become your account to manage.

• In the Participant Info area, Mark the box that says you are purchasing the class for someone else. Enter the people your are buying the class for in the  box. This helps us to ensure that we assign the right credit! It is helpful to have their OPIN number if they are in Ohio. If you have more than one person or more than one class, please tell us who is getting each class.

• After you complete the purchase process, finish the group registration process to create an account for your staff member. Directions for doing this are on the handout above and are outlined below. This is what will give each staff member an account, access to the course, and will send them an email with their username and password.

• Go to Manage Group Registration. You will only have access to this area if you chose Group when you added the class to your cart. If you forgot to do that, you’ll have to contact me to complete the process for you.

• All of the classes you purchase using the Group option will appear in a drop down list. You may need to select the arrow to see all of your classes. Choose the correct class.

• Scroll to the bottom of the page. Enter the participant’s first and last name and email address. Click Add user.

• Make sure you see a green confirmation at the top.

• Repeat this process for other participants.

This is not a problem at all. Just send me an email with the following information:

• What course(s) is it?
• Whose account is the course in?
• What is the name and email of the person that the course was supposed to be for?

I will get this fixed for you with 24 hours (but probably within the hour if I am available).

The group registration instructions can help you.

• After you complete the purchase process, finish the group registration process to create an account for your staff member. Directions for doing this are on the handout above and are outlined below. This is what will give each staff member an account, access to the course, and will send them an email with their username and password.

• Go to Manage Group Registration. You will only have access to this area if you chose Group when you added the class to your cart. If you forgot to do that, you’ll have to contact me to complete the process for you.

• All of the classes you purchase using the Group option will appear in a drop down list. You may need to select the arrow to see all of your classes. Choose the correct class.

• Scroll to the bottom of the page. Enter the participant’s first and last name and email address. Click Add user.

• Make sure you see a green confirmation at the top.

• Repeat this process for other participants.

You have four months to complete your class. If you need more time, it’s not a problem. Just contact me and I can extend your expiration date, even if it already passed.

Yes. That is possible. A parent can take the courses at a significant discount if no credit is needed. Just send me an email to learn more.